Terms of Service

Acceptance of Terms

By accessing and using the VELVIQ website and services, you accept and agree to be bound by the terms and provision of this agreement.

If you do not agree to abide by the above, please do not use this service.

Use of Site

Our services are intended for adults aged 18 and older. By using our services, you represent and warrant that you meet this requirement.

• Age requirement: You must be of legal age to purchase our products in your jurisdiction
• Authorized use: Do not misuse our services or attempt unauthorized access to our systems
• Prohibited activities: No illegal activities, harassment, or violation of intellectual property rights
• Account responsibility: You are responsible for maintaining the confidentiality of your account credentials

Product Information and Availability

We strive to provide accurate product information, but we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.

• Product descriptions: While we aim for accuracy, product information may contain errors or inaccuracies
• Availability: Product availability is subject to change without notice
• Pricing: All prices are subject to change and are listed in Euro (€)
• Product images: Images are for illustrative purposes and may not exactly match the actual product

Orders & Payments

All orders are subject to acceptance and availability. We reserve the right to refuse service to anyone for any reason at any time.

• Order acceptance: All orders are subject to acceptance and availability
• Payment terms: Payment is required at the time of order placement
• Price changes: Prices and availability are subject to change without notice
• Order cancellation: We reserve the right to cancel orders for any reason

Shipping and Delivery

We ship to most countries in the European Union. Delivery times and costs vary by location and shipping method.

• Processing time: Orders are typically processed within 1-2 business days
• Delivery times: Vary by location and shipping method selected
• Shipping costs: Calculated based on destination and weight
• Tracking: Order tracking information is provided when available

Returns and Refunds

We want you to be completely satisfied with your purchase. If you're not happy, we'll work with you to resolve any issues.

• Return window: 14 days from date of delivery for unopened products
• Return conditions: Products must be in original, unopened condition
• Refund process: Refunds are processed within 5-7 business days
• Return shipping: Customer is responsible for return shipping costs

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of VELVIQ and is protected by copyright laws.

• Copyright: All content is protected by copyright and other intellectual property laws
• Trademarks: VELVIQ and related marks are trademarks of our company
• Usage restrictions: No content may be reproduced without written permission
• User content: By submitting content, you grant us a license to use it

Limitation of Liability

VELVIQ shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services.

Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our services.

By using our services, you consent to the collection and use of information as detailed in our Privacy Policy.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Estonia.

Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts of Estonia.

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website.

Your continued use of our services after any changes constitutes acceptance of the new terms.